Use Live Chat Software to Book a Behind the Scenes Tour

Football season after football season, you’ve come to watch your favorite team go head to head against a competitor. You’ve always arrived with your face painted and decked out in the team’s fan memorabilia. If that wasn’t enough, you even celebrated outside the arena at a tailgating party. Surely, you consider yourself a diehard fan! What if you could get up close and personal with your favorite team coaches and players? It might seem like a dream come true but Tom Ellingson and Dean Curtis of Fandeavour are willing to make behind-the-scene tour a reality! Although, tickets are sold on their website and through e-Bay, fans can get a better understanding of their tours through live support software.

Fandeavour may be a little over a year old but its founders already know the importance of good customer service. The famous shoe e-trailer is well-known for optimizing customer experience. Year after year, they have won numerous accolades acknowledging their commitment to providing unbeatable customer service. Amongst its ten core values, “Build Open and Honest Relationship with Communication” is something which live chat software resonates with. The online CRM application helps e-businesses establish rapport and credibility through live chat technology.

Live support software is a tool currently being used by e-commerce and auction websites. It connects website visitors with a courteous customer service representative (CSR) in real-time. The underlying philosophy of live chat software is that conversion does not happen in isolation. It is not a matter of sheer luck but non-obtrusive intervention is at hand. Upon entering the website, customers are courteously greeted and are proffered a live chat invitation. It is up to the customer’s choosing whether to commence the live chat session or to continue browsing the website. Studies show half of those invited to chat accept the invitation!

Live Support Software believes good timing is fundamental to sending a pro-active chat invitation. This is why CSRs analyze webpage duration, keyword searches, and referral URL. Once web analysis showcases a customer is having difficulty, CSRs proactively set out to engage customers in a meaningful discussion. When it comes to booking behind-the scene tours, customers may question what they are really getting in return for signing up. They may question the heavy price and wonder what will happen if they have to postpone or cancel the tour due to unexpected circumstances. Prospective customers may also wonder if a tour group of a certain size can be assembled and does the company provide group discount. So as to dispel these and other queries, live chat software appoints CSRs to live chat with customers around the clock.

M commerce Retailers use Support Chat Software to Target Male Customers

Brace yourself: Retailers are in for a rude awakening if they do not evolve their websites for m-commerce. Big Commerce revealed in “Will M-Commerce Overtake E-Commerce?” global retail spending habits are transforming. M-commerce is short form for mobile commerce. It is predicted that by 2015, m-commerce will generate $119 billion worldwide. Big Commerce believes there are many reasons why people are consummating purchase transactions via mobile phones. In their information graphic, they reported 59% of male customers prefer to make purchases on their phones. On the other hand, 54% of women feel comfortable doing so! M-tailers should optimize their website for Smartphone platforms and integrate live chat support software to capture the male demographics’ pocket vote.

According to a 2012 m-commerce projection, male mobile shoppers will spend $677 where as female m-commerce customers will spend $489. Despite being the customer segment which more readily adopts technology and downloads apps, females prefer to shop via tablets. Studies reveal the smartphone’s screen size limits closer product inspection. This is a recurring problem as women require zooming-in capabilities for apparel. M-tailers should create a mobile version of website to sell digital content (76%), apparel (38%) and electronics (33%).  However, it isn’t enough to create a smartphone web browser. Customer support is regularly required by customers whether they shop in traditional retail establishments and on e-commerce websites. M-commerce is not the exception either! support chat software readily provides this help!

Live chat support software is an online CRM application which is accessible on e-commerce websites and on m-commerce platforms. It is a cost-effective solution and is designed for Apple’s iPhone and Google’s Android. Users are greeted by a courteous customer service representative (CSR) whose duty is to provide customer service and support. Support chat software has a tracking element which analyzes user information such as keyword searches and webpage duration. CSRs proactively engage customers in a meaningful discussion to provide assistance in real-time. CSRs live chat with inquisitive buyers to explain them company policies and to push informational links in order to locate products they are having trouble finding.