The online business world is rapidly increasing and all of this is thanks to the wonderful software that is providing amazing website support. An online company is incomplete without the live support for their clients. Perhaps, this is the reason why there are thousands and thousands of software in the market to fool you. Some companies are taking advantage of this situation but you must always be on your guard. Here are the things that should be considered when you are buying chat software.
Live chat software should have an ample amount of experience. The software must have at least six to eight years of experience of serving the online businesses. There are even some gem like software that has ten to eleven years of experience so you need to consider them before you choose any second rate company.
The software must always have real time controlling and monitoring features. The live support chat software must keep history of client activity. It should keep record of where the client went, which products he looked at, which products made it to cart and which got abandoned. These little things matter a lot. You can use this kind of history and learn the pattern, which the clients follow. Soon, you will be able to anticipate the moves and you will be able to make a strategy that will benefit your company.
The software must also have the customization feature. You cannot just put the chat button on every webpage. The chat button must be harmonized and blended with the rest of the website design so that it sticks out but still be a part of the webpage.
The software 
must also support different languages. At least it should support the few basic languages like English, Italian, German, French, and Arabic etc.
The software company should have twenty-four hour support and must be available all the time. They should be available over the email, telephone and live chat, so that you can reach them according to the intensity of the problem.
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