Dealing Customer’s Pain Points through Live Support Software

Delving into customers’ pain points is essential as it helps you know what frustrating experiences your customer has been going through while searching and buying a product online. By knowing this, you can come up with better solutions and relieve customers from stresses which ultimately increase your bottom line. Suppose if a customer navigates through your website and adds an item in his virtual shopping cart, he might come across some queries about many things like shipping cost or may find any other problem in check out process. If not given a proper help at right time, your potential customer might move away from your website to save his time. The major issue is how an online retailer can get to know about his potential customer’s issues in the absence of a face-to-face contact. Having live support software in your e-commerce website, you can easily identify your customers’ pain points and come up with best solutions ultimately generating huge revenues for you.

The tracking component of live chat software will allow chat reps to track statistics-such as customer’s behavior footprints, referring URLs and referral keywords. Thus getting this information the online agents can judge what issues a potential customer is going through during a purchase process on your website.

Once the problems of customers are recognized, the chat agents provide on-the-spot assistance through a chat box window in the form of text conversation. The 24/7 arability feature of Live Support Chat Software enables chat agents to deal with customers’ issues any time. This way, resolving most of the customer’s issues, online retailers enhance their customers experience and reduce their shopping cart abandonments.

A market survey has shown that 63% of people return to a website if they find live assistance whereas 38% of the customers indicated that they completed their purchase process after having assistance through online agents during chat session.

Customers usually don’t prefer services with high cost, therefore using Live Support Software you can provide cost effective services to your potential buyers, which leave them with happy experience.

There is no denying the fact that using Live Support Chat Software in your e-commerce websites, you can trace out your customers pain points and can deal them in a more professional way.

How GPS Vehicle Trackers Can Use Live Support Software

Have some time to spare? Then, let’s play a mind-game! Can you list me the possibilities of what could go wrong if someone left their home unlocked? I am sure within seconds you would enthusiastically cry out that everything will be stolen. By the time the unfortunate person comes home, they will realize everything from their 3D plasma TV to the dirty spoon in their sink is long gone. Had commonsense been used, this incident wouldn’t have occurred! Yet, human error is mostly responsible for a lot of things that go wrong. The National Highway Traffic Safety Administration reported nearly half of vehicle theft happens when careless drivers leave keys in the ignition or their doors unlocked. As a sales professional of a GPS vehicle tracking system, you can use live support software to educate consumers about the reality of auto theft.

According to the National Highway Traffic Safety Administration (NHTSA), a vehicle in the United States is stolen every 33 seconds. If your customer believes they won’t become victims of a grand theft auto scheme, be sure to let them know that 72% of all vehicles stolen are passenger cars! You can communicate this impertinent data through live chat software. It’s an online CRM application which connects website visitors to a customer service representative (CSR). Upon entering your website, a customer may want to learn more about a GPS vehicle tracking system. They may not know what it is or how much it costs.

Live chat software doesn’t waste time in engaging customers in a meaningful conversation. As soon as a browser goes through your website, our CSR gauges their online behavior using a web analytic feature. By understanding the referral URL, keyword searches, and webpage duration, live support software gets to the bottom of the problems a customer is experiencing on your website. At this point, the CSR sends a chat invitation to commence a one-on-one conversation. Their proactive approach diminishes the need to fill out a form in which a customer answers how many vehicles require tracking or what industry they are in. In addition, customers will no longer have to wait for a reply. They can receive answers in real-time!

Using Best Live Chat Software can enhance the Customer’s Perception of Your Business

In today’s cut throat marketing competition, it is not less than a challenge for an online retailer to set big image of his company, especially when he has just entered the online business world. Although, a website is obligatory for every online business but it is not enough to endure the tough marketing competition. Being an online retailer, you are required to equip yourself with latest web tools and techniques so that you could make your presence felt in jam-packed online market. Implementing live chat software in your business website has provided you with all ingredients necessary to make you look bigger. Here we will see, how live support has paved the way for online retailers to earn big name.

Enhanced Customer Service:

Customer service plays a central role in success or failure of a business. The more an online business is efficient in providing best customer service, the more likely it is to get familiarity among its competitors.  Live support software in online business website helps improving customer service level in different ways. Live operators handling online chat give quick responses to their customers and solve their queries in a more professional way. Live support allows chat representative to provide 24/7 help to all the customers across the globe. The enhanced customer service level in-turn will build a positive reputation of an online business.

Build Credibility:

It is another key factor which can make or break the image of your online business. Using live chat software on your e-commerce website you can win credibility by providing real-time, more personalized and quick assistance to your customers. The appearance of live chat button on your business website fosters customers’ trust in you as they can find a real person to talk with. After once a chat session has started with a live chat operator, customers can get all their questions answered within seconds.

Increase Online Traffic:

Live support software allows live operators to proactively approach the visitors the moment they land on your page. Proactive approach doesn’t let your customers lost in the information provided on your website. Instead live chat operators offer help to potential customers and increase traffic on their website.

Live chat software is a useful tool, which helps online retailers to establish a bigger name of their business even in the face of steep marketing competition.