Make a Connection with Referral Traffic with Live Chat Software

Almost every business is online. It has become almost mandatory to have your business website if you want to become successful. Many digital marketers will tell you how important it is to use social networks to share your textual and visual content. If you aren’t social media savvy, then you can use guest blogs to get your name out there. Jason DeMers, CEO of AudienceBloom, suggests bloggers to check Yahoo Answers or Quora for topic ideas. Contribute them to niche sites on a regular basis and be sure to use inbound links. Once you get referral traffic to your site, you can use live chat software to convert readers into buyers.

Endless Topic Ideas

DeMers believe it is impertinent to have insightful content if you want to engage readers. You can answer common questions that relate to your niche. It is advisable to write your opinion on recent industry news. By sharing guest blogs, you will build brand awareness and become recognized as an authority figure.  All in all, good blogs will motivate people to visit your website to learn more about your product offerings. You can use live chat software, an online CRM application, to connect with high-quality leads.

Insightful Tool

Easily-installed, live support software appears as a chat API window on your website. You can tweak the logo, banner, and theme colors to go along with the rest of the website.  Globally-situated customer service representatives (CSRs) are appointed to handle inquiries, complaints, and suggestions. They send a welcome text-based message to every person that enters your online store.  A built-in web analytic feature is then used to assess referral URL source, keyword searches and webpage duration. Through this tool, operators can go directly to the link to see what you have written about. It will give them an idea what visitors will ask of them.

Real-Time Resolution

Operators can then ask a series of strategic questions to learn as much as possible. Live support software will help website visitors open up about their situation. A one-on-one dialogue is sufficient to help operators understand what qualified leads are interested in. They can use their expertise in customer service to answer all questions courteously. Visitors are navigated throughout the website to explore product offerings. They are shown products which will meet their personal requirements and budget restraints.