How Live Chat Software Helps You to Identify Visitors on Your Website?

To become a successful entrepreneur, you need to stay in-touch with different marketing conditions, your competitors as well as your customers. Knowing visitors on your website is important as it gives you useful insights into who they actually are and what they like or dislike about your website or online services. Getting all this information helps you develop effective online business plans. How can retailers running online businesses identify visitors on their websites? Apparently getting detailed information about your visitors seems like quite a complicated and time consuming process but implementing live support software on your e-commerce website, the task as become much easier.

Here is how live chat support software’s astonishing features help you identify visitors on your website.

Visitor Identification:  Suppose when a visitor navigates through your website more than once or browses a particular page, you can immediately identify him and even can trace out VIP visitors from your visitor list.

Keyword Match:  Another way to identify visitors on your website is to match keywords. Suppose if a visitor browses through your website using a search keyword that matches the one which is in your pre-set list, you can recognize him at once.

Real-Time Traffic Monitoring: The real-time monitoring feature of live chat software helps you identify the visitors on your website. This feature enables retailers to monitor daily, monthly web site traffic, including page views and unique hits (unique visitor IP). You can also gather useful information about your visitor which include; visitor’s geographical location, browser type and even the operating system they use. Using the current URLs and referral URLs, you can identify where your particular visitor has come from? How much time a visitor has spent on your website?

Visitor’s Chat History & Footprint:  Live chat support software enables you to store your visitor’s chat history, contact information and footprint in the operator’s server which later helps you to identify a visitor when he/she comes to log in for second time. Your live chat operators can even check the operating history of your visitors.

Live chat has made it easy, quick and simple to identify visitor on your e-commerce website.