Basic Features To Look For Before Finalizing Live Chat Software

There are no ifs and buts about the importance of having live chat support software installed on your corporate website today. Every online business must have a live chat system not just to cater to the needs of growing online community of buyers but also because you do not miss any possible lead. However, finding a suitable online chat system is a daunting task that should not only serve customers but also be cost effective. Choice becomes more difficult when developers provide different kinds of live chat software with numerous features. Therefore, an entrepreneur must have a complete know how about all the compulsory features of a good live chat software.

Round the Clock Support: Before finalizing any chat support software, do check if the company offers continuous, round the clock support or not. It might happen that few companies might only provide live chat service according to the USA and UK office hours only so for companies operating in other countries; it will become difficult to conduct business activities accordingly.

Easy to Install: Before purchasing live chat software, you must check if the software comes with a hassle free and easy to install process or not. Select software which only takes few steps for installation. All you need is to choose a service provider, fill up a registration form followed by software download.

Customizable Offers: It is not wrong to say that customization is the most important feature, you must look for while adding live chat software to your website. Make sure, your live chat application is easy to customize such as it allows you to add or delete certain sound alert and change the windows look and you must be able to change some changes according to your business preferences such as multi-lingual chat option.

Capable to Track Customers: This is the basic yet most neglected feature by most of the online entrepreneurs. Live chat support software must be capable to keep a check on the number of visitors on your website. It will help you collecting valuable information such customers’ geographical information, most visited website pages, most viewed website categories, most visited products or services and other important data.

Proactive Chat Option: Proactive chat is one of the nicest chat features that every reliable live chat system must have. When a random visitor comes on your website, the online operator should be able to proactively invite him to prompt chat. Once the person accepts it, the website representative can ask him further and guide him accordingly. This is certainly the best and one of its kind of feature and is capable to make more satisfied customers.

Now being an entrepreneur you have a list of must-have features that you should look for while purchasing live chat software.